Everything you need to know about your tickets
- PIN (point of sale)
- iDEAL/Wero (website)
- Credit Card/VISA (checkout and website)
- Bancontact (website)
- Podium Gift Card (box office and website)
- Theater and Concert Voucher (box office)
- Luxor Gift Certificate/Gift Card (box office and website)
- Order of 1 ticket: €2.50 per transaction.
- Order of 2 or more tickets: €4.75 per transaction.
- Would you like to receive your tickets by mail? In that case, there is an additional charge of €3.50 per transaction.
You can reserve up to 10 tickets through our website. Are you coming with a group larger than 10 people? Please email kassa@luxortheater.nl. Good to know: group bookings (11 or more people) are not available for all performances.
In some cases, a different maximum number of tickets may apply. If this is the case, it will be noted on the performance’s page.
To prevent a large number of single seats from remaining in the auditorium, it is not possible to reserve individual seats online. Would you like to reserve these seats, or are there no other options available? If so, please contact us.
Sometimes unofficial resale sites try to cash in on the success of a sold-out show. The resale tickets these sites offer aren’t always valid, and the ticket price is often way too high.
Do you want to be sure that your ticket is valid and that you’re paying the right price? Then always buy your tickets via our website or via official sales partners, such as Nationale Theaterkassa, Eventim, or Ticketmaster.
Transaction fees cover the costs associated with ticket sales. These include costs for the sales system, data communication, hosting, and iDEAL.
Yes, we accept the Podium Gift Card and the Luxor Gift Certificate (both online, at the box office, and by phone) as well as the Theater & Concert Voucher (only at the box office).
If you purchased your tickets online and did not redeem your gift card online, you can only redeem your voucher at the box office starting one hour before the performance begins. We will refund the value of the voucher to you.
We do not accept VVV vouchers or National Musical vouchers.
Yes, there are performances where this card discount is valid. When the discount applies, it is listed on the card discounts page.
You can purchase one ticket at a 50% discount per student ID or CJP card. You can only receive this discount at the box office, starting one hour before the performance begins, and only upon presentation of your CJP card or student ID. Unfortunately, reservations are not possible.
Immediately after paying for your tickets, you’ll receive a confirmation email (be sure to check your spam folder as well). From that email, you can access your account to download your tickets as e-tickets or save them to your phone. If you chose to have your tickets mailed to you, you’ll receive them at home within 3 weeks. If it takes longer than that, please contact us.
You can download your tickets again through your account.
Did you receive your tickets by mail and have you lost them? Starting one hour before the show begins, you can pick up replacement tickets at our box office. Please bring a valid form of identification.
For most performances, you can exchange your tickets for a Luxor gift certificate up to 5 hours before the show. Please email or call us to do so. Please note that a €2.25 exchange fee per ticket applies.
There are a number of performances for which we do not accept ticket returns. When this is the case, it will be specifically noted on the page for that particular performance.
For some popular shows, we use secure tickets. These are digital tickets that cannot be downloaded immediately after purchase. These tickets become available in your account one hour before the show starts. Secure tickets use a QR code that changes every 15 seconds. This helps us prevent illegal resale.
Secure tickets are personal and cannot be transferred or resold. It is also not possible to change the email address.
If you have Secure Tickets and your email address has changed, you can pick up replacement tickets at the box office of the relevant venue starting one hour before the show begins. We ask that you present a valid form of identification.
With “pay what you can,” you pay what you can afford. This means you also have the option to pay nothing for your ticket (with a few exceptions). Your contribution helps us continue to create programs for everyone in the city, support talent, and launch new initiatives.
Yes, you can buy a Luxor Gift Certificate at the register or online.
No, the amount can be split across multiple orders.
That’s possible; please email kassa@luxortheater.nl.
Good to know: This is a standard payment receipt to which we cannot add any external reference numbers or other details.
In most cases, we do not maintain waiting lists. However, spots do occasionally become available. So be sure to keep a close eye on our website and social media.
If a waiting list is available, it will be indicated on the page for the relevant performance.
Please contact the National Theater Box Office directly by calling 0900 – 9203 (€0.45 per minute) or visiting info@ntk.nl.
Please contact Eventim directly.
Please contact Ticketmaster directly.
No, unfortunately, we do not offer discounts on tickets purchased previously.
- When you purchase tickets from Luxor, you agree to the General Terms and Conditions of Sale.
- When you visit Luxor, the General Terms and Conditions for Visitors of the theaters and concert halls affiliated with the Association of Theater and Concert Hall Directorsapply.