General Terms and Conditions of Delivery

The program is subject to change. Management reserves the right to change admission prices at any time.

This varies by performance. A few days before the performance, you’ll receive a service email from us with all the practical information. It will indicate whether a drink is included with your ticket.

We do not accept one-time direct debit payments. If you do not have iDEAL or a credit card, you can make a telephone reservation and arrange a bank transfer to IBAN: NL45ABNA0644511206, under the name of Luxor Theater Rotterdam. This option is exclusively available for reservations made by phone via 010 – 484 33 33 (Mon–Sun, 10:00 a.m.–6:00 p.m.).

A fee of €4.75 is charged per transaction (if you order 1 ticket, the fee is €2.50). If you would like to have the tickets sent to you in hard copy, there is an additional charge of €3.50.

Luxor has multiple locations. Check the website or your ticket to see which location you need to go to and what time.

If you arrive at the theater late, you will be asked to wait for an appropriate moment to enter the auditorium, when it will cause the least possible disruption to the performer(s) and the audience* (In some cases, this may not be possible until after intermission.) In such cases, you may be seated in a different seat than the one you booked. If the performance includes an intermission, you may take your own seat after the intermission. If the performance does not include an intermission, this may mean that you will not be allowed to enter the auditorium at all. In this case, there is no right to a refund.

_{* Whether visitors are still permitted to enter the auditorium after the performance has begun is determined by the artist or production currently performing at the Luxor Theater.}

The ticket outlets authorized by Luxor are: Rotterdampas, Nationale Theater Kassa, Eventim, Ticketmaster, Djebber, and We Are Public.

Black Market
Unfortunately, it is becoming increasingly common for tickets to a (popular) performance to be offered through third parties. Do not buy tickets on the black market (e.g., Marktplaats, TopTicketShop, Rang1Tickets, BestelTickets.com, Pepetickets.nl, Seatwave.nl, TicketUnlimited.nl, Easytickets.nl, or anyof these websites). You often end up paying unnecessarily high prices. Only purchases made through the above-mentioned authorized (advance) sales outlets guarantee the validity of your ticket.

Luxor is not liable for the loss or theft of admission tickets. If tickets are lost, replacement tickets may be issued—only on the day of the performance and upon presentation of identification.

We do not accept returns on tickets that have already been purchased. However, most tickets purchased from Luxor can be exchanged for a gift certificate up to 5 hours before the performance.

Please note!Some performances have different terms and conditions; tickets for these performances cannot be exchanged and/or canceled. If this applies, it will be noted on the performance page.

Online purchases often come with a cooling-off period. This is not the case for theater tickets (forms of leisure activities).

• You are kindly but firmly requested to turn off your cell phone completely during concerts and performances.
• Without Luxor’s express permission, it is prohibited to take photos or make video, film, or audio recordings of performances or events. This includes even “just one quick snap” with your phone.
• Smoking is prohibited indoors at all our venues.

If there is any doubt about the reason for your visit, Luxor reserves the right to deny you entry.

The General Terms and Conditions for Visitors of the Association of Theater and Concert Hall Directors (VSCD) apply at Luxor.